Frequently Asked Questions
Why should a customer hire you over another service provider?
D & C Auto Glass has over 30 years of fitting experience and we can:
- Provide a mobile 7 day service to a customer’s home or work place
- Provide a same day or next day installation after phone contact
- Provide superior service and satisfaction
- Provide customised advice
What experience, skills, qualifications or training do you have to make you the right person for the job?
The work will be undertaken by the proprietor of D & C Auto Glass. David has 30+ years in the industry and has previously worked for O’Brien Glass and Novus in the capacity of a senior instructor before commencing his own business in 2010.
Is there a particular aspect of your trade or industry that you specialise in?
D & C Auto Glass specialises in windscreen replacement and repairs, side and rear glass, removes and refits, reseals and glass repairs. We are registered repairers for all insurance companies.
How do you normally charge for your service?
Service is charged depending on the glass supplied for your car. Please remember that each glass is completely different and so is each glass for each different year of vehicles. Some vehicles have a changeover in the same year too. Can get complicated but that’s why we’re here.
What makes your pricing competitive?
We charge middle of the road pricing, so we are not the cheapest and not the highest but you will get a quality job with a guarantee and no problems.
How can a customer save money before you start work? Give us three tips.
Please give me the right information for your vehicle ie, make, model year and which glass you need.
If you have glass insurance, ask your insurance company for a claim number (we are unable to do this on your behalf).
Sometimes a repair can be done instead of a replacement depending on how big it is and where it is. Ask us about this.
What are the typical things you need to know before you can provide a quote?
Please provide me with your make, model, year of your vehicle and which glass you need.
Are you an insured business and do you provide a guarantee?
Absolutely. Our work is guaranteed for the ownership of your car. We are licensed and accredited unlike some other people out there. Watch out for that.
What is the difference between you and your competitors?
When comparing our capabilities to that of competitors, the benefits of choosing D & C Auto Glass are:
- Service reliability
- Attention to detail
- Quality customer service
- High customer satisfaction
- Knowledge and experience
- Continuity and ongoing customer relations
- Flexibility
- High-level standards
- Industry recognition and trust
- Successful track record
- First-class service
- 24/7 support
What questions do most customers ask you and what is your answer?
When can you do it? Answer is, as soon as you book it in!
What questions should a customer ask to hire the right service professional?
- Are you licensed?
- How long have you done this sort of work for?
- Will you give me a guarantee with the job?
- Can I use you if I go through my insurance company?
- Is my windscreen chip repairable?
Do you have a favourite customer story you'd like to share?
The guy who broke his windscreen while playing basketball out the front with his kids. We told him that maybe if they took up another sport it may be more “cost effective” or move the car!
How did you decide to get into your line of work?
David, the owner worked for O’Brien Glass for 20 years and then Novus Windscreens in Perth. We knew we could do it better and provide enhanced service to customers and that is what D & C is all about today.
